Tommy Kramer Coaching Tip #593: The Biggest Mistake McDonald’s Ever Made, and What You Can Learn From It

If you’re old enough, you remember the ad campaign McDonald’s used with a slogan, backed up by a beautiful jingle: “You deserve a break today…at McDonald’s.”

That simple statement of BEING OF SERVICE to you – giving you a “time out” from having to go home and slog through cooking a meal – was, to me, the simplest and most effective Strategy they ever had. And suddenly, after years of imprinting that thought in the customer’s brain, they went on to some mindless fodder like “I’m Lovin’ It.” (Gee, thanks for the mid-bite review.)

You see, the thing is, people want to be acknowledged, to have worth, to be seen as more than just another customer in the drive-through line buying a fish sandwich.

So, ask yourself if your station is Being Of Service to your listeners. And then ask yourself if what you’re saying on the air or in your Imaging makes that clear.

You should want to make the listener (or the customer, if you were McDonald’s) feel like your first thought is to make their life better.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (mobile)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2024 by Tommy Kramer. All rights reserved.

Frost Advisory #737 – A Programming Lesson From… The Weather Channel

In the last couple of weeks Hurricanes Helene and Milton have upended lives and property in the southeast USA. Having lived in the Sunshine State for over three decades I know how Floridians can transform into amateur meteorologists binge watching The Weather Channel. It’s never a good thing when you see Jim Cantore standing in your front yard.

We can learn a lot from The Weather Channel…

Continue reading

Frost Advisory #736 – It’s Beginning To Look A Lot Like Christmas

Believe it or not we’re just a few weeks from radio stations flipping their programming upside down by playing some amount of Christmas music. The logical thinkers dip their proverbial toe into Christmas music like thoughtful grown-ups. Others jump in whole-heartedly like adolescents into a frigid lake.

Christmas music programming. Is it good or bad? Right or wrong? Harmony in the hallways?

Continue reading

Frost Advisory #734 – It’s All About Adding Value

I met a new friend during the pandemic. His name is Marvin. He’s a very skilled general contractor who helped us remodel during COVID, a time that was a challenge for hiring folks if you remember.

We learned a lot from Marvin. As the homeowner I had a sense of things I would enjoy. But Marvin, being the professional with far more experience, was able to connect the dots and see beyond the emotion of the idea that we thought was neato.

Continue reading