Just play the songs your listeners love. Don’t play the songs they don’t love. And play those songs over and over and over again.

Talk to your listeners the way their friends talk to friends, not like strangers.

Act like you enjoy being with your listeners. Maybe they’ll enjoy being with you.

Don’t make your listeners eat all their vegetables every time. Every now and then give them some candy.

Give your listeners presents and throw a party for them and invite all their friends. They’ll feel special. Make fun noises that you wouldn’t do any other time.

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While in high school my daughter worked at the Build-A-Bear workshop in the mall. They often had her stand out in the mall walkway holding a bear and welcoming people to the store.

I wonder what would happen in our format if people actually felt welcomed rather than excluded.

Below is the sign at the entrance to a very large church near my home. Maybe this is part of the reason they are a very large church.

Welcoming people seems to be a pretty big priority for them.

For a radio station to grow it has to be designed to welcome new listeners.

There are a couple of ways to do this.

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My pal Frank Reed has recently published his first book, “Frankly Speaking“, sharing interesting details of his faith and radio journey. It’s a nice read. I recommend you buy 37 of them.

Frank was kind enough to include a reference to a visit we had when I returned home to Texas one summer (page 232, if you’re taking notes).

Frank and I had sort of become groupies of each others’ stations; me becoming more and more interested in Christian radio, and Frank becoming intrigued with how the station I was programming in his hometown of Orlando had reached #1 in the ratings with the first “Safe for the Whole Family” position. (As I recall it was Alan Mason and me sitting around the airport brainstorming ideas which we wrote down on the back of an envelope. Very Abraham Lincoln-ish, don’tcha think?)

The point of my bringing this up in a Frost Advisory is not really to give a cheap plug to Frank’s book (although I don’t mind doing that) but to convey a larger story that could be helpful to your station.

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My daughter handed me this note. There was a game on or something so I forgot to read it.

Whadareyoukidding? I tore it open immediately. I would have stopped traffic to read it. Nothing could have prevented me from reading this note from my daughter.

Our relationship has been formed on twenty-five years of common experiences, perspectives, and relationships . I was the first to see her and I was the one to walk her down the aisle. Simply said, what is important to her is important to me.

Maybe there is something our radio stations can learn from my experience.

Let’s see, my daughter’s note was…

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