All posts by Tommy Kramer

Tommy has spent over 35 years as an air talent, programmer, operations manager and talent coach - working with over 300 stations in all formats. He publishes the Coaching Tip

Tommy Kramer Coaching Tip #593: The Biggest Mistake McDonald’s Ever Made, and What You Can Learn From It

If you’re old enough, you remember the ad campaign McDonald’s used with a slogan, backed up by a beautiful jingle: “You deserve a break today…at McDonald’s.”

That simple statement of BEING OF SERVICE to you – giving you a “time out” from having to go home and slog through cooking a meal – was, to me, the simplest and most effective Strategy they ever had. And suddenly, after years of imprinting that thought in the customer’s brain, they went on to some mindless fodder like “I’m Lovin’ It.” (Gee, thanks for the mid-bite review.)

You see, the thing is, people want to be acknowledged, to have worth, to be seen as more than just another customer in the drive-through line buying a fish sandwich.

So, ask yourself if your station is Being Of Service to your listeners. And then ask yourself if what you’re saying on the air or in your Imaging makes that clear.

You should want to make the listener (or the customer, if you were McDonald’s) feel like your first thought is to make their life better.

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Tommy Kramer
Talent Coach
214-632-3090 (mobile)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2024 by Tommy Kramer. All rights reserved.

Tommy Kramer Coaching Tip #587: Short Breaks MATTER

In a session recently with an air talent on a station my partner John Frost and I both work with, we discussed something “under the radar” for most people on the air. As Frosty put it, “Most air talents think only the longer breaks matter because ‘I get to prepare those.'”

John and I were fortunate in that early in our careers, we had a wonderful mentor named Howard Clark, who showed us what could be done in a short break. Because short breaks matter too. (This became a real strength for each of us, and a staple of what we teach.)

Howard could do a killer, genuinely funny line in seven seconds or less. You listened more closely, because you never knew when Howard would say something that would crack you up – or at least, make you pay attention.

Since you probably never heard of Howard Clark, here’s the lesson:

  1. A clever line doesn’t always need a lengthy setup.
  2. Just your tone of voice can connect with the listener. It’s the mindless “read” that simply passes by unnoticed.

My thought? Until you master the art of having short breaks be an opportunity to inform or entertain, you’re not a complete air talent.

Tommy Kramer Coaching Tip #586: Getting in the Groove FAST

It stuns me sometimes that air talents sound so completely disconnected from the music. (This happens A LOT with voice-tracking.)

So, think about this little little-known technique: if you match the pace of the song you’re talking over the intro of, or coming out of, or if you match the emotional vibe of the song – or hopefully, you do BOTH – it makes a statement. You’re immediately a part OF the music. We want to believe that you’re listening to the music, too.

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Tommy Kramer Coaching Tip #585: It’s About How Long it Sounds

It’s not how long something IS. It’s about how long it SOUNDS.

Too many words, too many examples, or parenthetical “side road” journeys, will automatically make you sound longwinded.

And it’ll feel long, no matter how it times out on a stopwatch.

“2 minutes isn’t that long.” Really? How long does it FEEL? Try holding your breath for two minutes right now. You’ll understand.

Tommy Kramer Tip #584: The Starting Place When You Have a Guest On

If you want to have a guest do a good job and want to come back, you MUST start with this…

Take a back seat to him/her/etc. It starts with how you bring them on. Don’t “give away the plot” and tell the guest’s whole story. Take ONE thing and start giving, like “So, tell us about this movie…” (or whatever the guest is there to promote).

Or with a caller…suppose she’s obsessed with the movie “Back to the Future”. (This is an example from a show I coach in Houston.) Naturally, you ask how many times she saw it when it came out, and she tells you – instead of YOUR telling us you learned something about her, then telling HER that she has an obsession with a movie. (She knows that.) When you let the guest (or caller) tell the bulk of the story, that person comes across better – and so do you.

I can tell you from experience that the guest will really appreciate it. And you build a catalog of people who’ll gladly come back on the show.

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Tommy Kramer
Talent Coach
214-632-3090 (mobile)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2024 by Tommy Kramer. All rights reserved.