Mark Ramsey is one smart dude. See: http://www.markramseymedia.com/

If you’ve worked with him, or even just read or seen some of his stuff, you already know that Mark is always grinding away, looking to the present only as it applies to the future, and helping stations refine what really connects with listeners.

One of his most engaging thoughts is how essential “memorable moments” are to creating fans of your show (and the station).  All the best Consultants’ minds have their own takes on this, but as you may have noticed, I focus on EXACTLY HOW things work.

So, if you want to get on the fast track to creating those Memorable Moments, here’s the foundation in coaching terms:

It’s all about Emotion and Opinion.  You HAVE to give an opinion to be remembered.  And ALL memorable radio comes from an Emotional place.  (The same as great books, great plays, great movies, and great music.)

People NOTICE it when something comes from the heart and reveals something about not just what you think, but also what you FEEL.

Here’s a great example, from my friend Norm Hitzges on The Ticket in Dallas:

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

The space between KNOWING what to do and actually DOING it is the biggest space in the process.  By isolating the purpose of each break – what this break is about, each time – you close the gap.

It’s never “Ready, Fire, Aim.”  Unless you’re sure of how you’re starting, what the “plot points” are, and what the Destination of a break is, you’re playing Russian Roulette with that break, no matter how short or easy it may seem to be.

The time to do your thinking is BEFORE the mic opens.  Then you just relax into the performance.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Bet you’ve heard this a hundred times…one person says something, then the other person says “I was gonna say…” and tacks on another thought. If you’re that second person, this may seem innocuous to you, but it carries several liabilities:

First, it’s not in the “now”, so, of course, it stops the momentum. (Or even makes it go backward.)

Second, what “I was gonna say…” REALLY says is “I’m determined to get this thought in, even though the moment has passed, come hell or high water.”

Third, it gives the impression that you have to get in the last word—or even worse, like you’re trying to “top” the other person’s thought.

So the solution for “I was gonna say” is…don’t say it.
Remember, every single thing said by each person (and that can be a caller or guest) should move the subject FORWARD, like the game “leapfrog” that we played as kids.

When you stop wasting words and embrace the discipline of just letting it go instead of forcing a thought in, you’ll have taken a step forward in being perceived as not wasting the listener’s time. With all the ‘buzz’ about PPM indicating that breaks should be short, it’s important to realize that it’s not really always about length as measured by a stopwatch; it’s also about how long it FEELS.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

You’ve heard this, and you’ve seen it done on TV commercials, too. One person starts a sentence, but then it’s split up as another person continues it.  I saw a TV spot where EVERY sentence was split up among several different people.

And I can’t count how many morning show promos have been done this way.

[1st voice] “Hi, I’m Snarf…”
[2nd voice] “and I’m Garfle…”
[1st voice] “from the Snarf and Garfle show…”
[2nd voice] “All this week, we’re giving away tickets”
1st voice] “in the alley next to the Keith Urban concert…”
[2nd voice] “you could be the winner…”
[1st voice] “and get mugged by a drug dealer!”

This is just editing gone crazy.

Give yourself permission to sound more plausible.  Don’t split sentences up.

In real life, when someone finishes the other person’s sentence, it’s either too “cutesy” or just downright annoying.

Plus, you destroy the rhythm of the copy when you do those half-thoughts.  It’s difficult to match the other person’s tempo and emotional vibe, so it ends up sounding choppy.

One person does the greeting. The other does the main message.  The first person then tags it.  Each completes his or her own sentence.  You get the same effect – an energetic read – without having to rush like your pants are on fire.

(And it sounds more real.)

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

George Carlin used to do a routine about how we’ve “softened” our language. How “shell shocked” morphed into “battle fatigue”, and then, over time, into “Post-Traumatic Stress Disorder” – or the even more nondescript PTSD, which makes that terrible condition sounds like it can be cured by taking a Midol.

In many ways, radio’s guilty of this, too. A tragedy happens, and all we hear is “Our hearts and prayers go out to them” instead of showing real concern. In today’s PC News, “alleged perpetrators” doesn’t sound the same as “the guy they think robbed the store,” and you’re doing someone a favor when you say he’s been accused of “spousal abuse” instead of beating up his wife.

Let’s lighten this up a bit:
Personally, I saw this coming a long time ago, when the first hard drug I ever had—sugar—became unacceptable to cereal manufacturers, and Sugar Crisp became the soft, lovingly castrated “Golden Crisp.”
GOLDEN CRISP? What the heck is that? Sounds like how French fries should come out…golden crisp. And the Sugar Bear, that lovable dispenser of this children’s version of heroin, became the Honey Bear or Golden Bear or something. No, wait…Jack Nicklaus was the Golden Bear. Oh well, that’s not the point.

But this is: Don’t get so generic or politically correct in your language (or your format or your subject matter) that you lose your PUNCH. Smooth peanut butter may sell more, but it feels better to eat a glob of CHUNKY.

Have some GUTS. (Not “intestinal fortitude.”)
Show some SPUNK. (Not some “spirit.”)
And by the way, Mother Goose, Jack did NOT fall down and break his “crown.” He CLONKED his head on a big ROCK, and now he’s bleeding like a stuck pig.

Your language should convey EMOTION. Generic language makes you seem like you don’t have any.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Just the other day, I heard from a young man who said he does a Talk show, and wanted some coaching. He described his show as “focusing on politics, current events, and whatever else comes out of my head, with my main influences being Imus, Limbaugh, Johnny Carson, Dick Cavett, Wolfman Jack, etc.”

I felt like I was on the old TV show “Lost in Space”, with the robot saying “Danger, Will Robinson!” First of all, that’s a pretty diverse list of influences. Wolfman Jack? I loved the Wolfman, but for a talk show host? That’s like wanting your hair to look like Moe of the 3 Stooges.

Anyway, as with every inquiry, I asked him to send an aircheck, so I could see where he was in his skillset and then determine if I could help him. (I don’t take on clients just because they want to pay me. I live for making radio great.)

Turns out, he was a college kid, working on a college station—which, of course, was horrible. (No repercussions, meaning ratings = no learning.) And his show was just disjointed rants, screaming at the listener to make his points, and pretending to talk to (read that “lecture”) political candidates like Hillary Clinton in this case (who, of course, is not listening to you).

However, I really couldn’t blame him. He was just parroting back his version of his role models, without really understanding that (1) just because it works for someone else doesn’t mean it will work for you, and (2) those influences may not even be valid in today’s hummingbird-attention-span era.

I did try to help him, giving him a free coaching session, but the operative part of this is realizing that you are a role model, whether you want to be or not. Someone is listening to you, then trying to imitate you, as a first step toward finding himself.

So today, ask yourself “Am I a good role model?” I’ll tell you right now the biggest single factor in becoming one: don’t sit on your can thinking you’ve got it down and you don’t really have anything left to learn or to prove. Because the last thing you should ever want is to be cited as a role model for someone who doesn’t sound good.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

It’s one of the basic tenets of acting: you have to LISTEN well. There are many reasons for it:

No matter how much you’ve rehearsed something, the other person in the scene may forget a line, or feed you a line that was supposed to come later (or earlier). Unless you’re paying attention, there’s this awful, pregnant moment when panic or shock hits you—and believe me, everyone in the audience knows it.

I’ve coached somewhere around 350 team shows and dozens of Talk shows that are caller-driven or guest driven, and it’s amazing how many times I’ve heard a host or partner that’s simply not paying attention. I’ve had to remind people that should know better not to text while they’re on the air, to take their eyes off the computer screen, and instead of only thinking about what your next comment will be, actually listen to what’s being said on the air.

After all, if you’re not paying attention to what your partner, a guest, or a caller is saying, why should the listener? Non-verbal communication is very loud. And people FEEL at least as much as they hear.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Time for a little “basics” check. How good are you at saying the name of the station? There are a lot of different factors that play into this supposedly simple thing…

First of all, you should say them first—the first thing out of your mouth when you start a break. Not just “somewhere in there”. There’s a reason the Jif label is on the outside of the jar. They don’t put it inside with the peanut butter.
When you say “That’s ‘Thinking Out Loud’ by Ed Sheeran on 92.9 KSLL” that’s about Ed Sheeran, who’s on 1200 stations, one of which happens to be yours.
But when you say “92.9 KSLL and Ed Sheeran with ‘Thinking Out Loud,’” it’s YOUR song. You own it, and that’s the kind of music that YOU play.
Ownership MATTERS.

Yes, I’ve heard PD’s say “but it sounds more conversational to just drop them in at random.” But branding isn’t about being “conversational”. It’s about branding. (Which, by the way, is why you shouldn’t just segue two songs back-to-back without a short produced piece or a jingle between them that gives your name. You’re just throwing away a branding opportunity. PPM will never measure someone who doesn’t tune you in a second time because they don’t remember who you are.)

But let’s move on to the performance itself—the art of saying the station’s name. Here are just a few of the techniques I coach:

1. As a voice actor, you have to be able to deliver it in multiple ways, with several different inflections and variations in timing. It’s easy to just toss the name out like a robot, which always sounds like you’re just trying to get it done with so you can get on to the more “important” stuff. (I’ve actually edited together every time a talent says the station’s name in an hour so he or she could hear the bad habits that have set in — same tone of voice every time, same inflection, always going down in pitch at the end—there are tons of them.)

2. Matching the pace of the song. (Fast song, uptempo delivery. Slow song, slower delivery.)

3. Matching the emotional “vibe” of the song. (Sad song, more somber tone. Happy song, more upbeat delivery.)

4. Starting on the same NOTE the song is on. (The great Marice Tobias also teaches this.)

…and there’s more, but in John Lennon’s words, “I have to have money first.”

Suffice it to say that unless you’re good at saying the name of the station—the first thing you should master—chances are that people won’t remember you, and ratings won’t be as high as they could be. I’ve seen Arbitron entries for stations that don’t exist anymore, and air talents that have been DEAD for two years. That’s the power of good branding.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.