Tommy Kramer Tip #120 – A Foolproof Method for Constructing a Break

Especially with young air talent, it’s important to go over the basics. But the basics that are being taught today sometimes ignore the nuts and bolts of how to go about constructing each break.

Here’s where I start in the very early stages of coaching someone…

There are three parts to any break on the air—Beginning, Middle, and End. That seems pretty obvious, but here’s the part that’s not obvious: Start with the Ending FIRST. Then work on the Beginning. The ends shape the means. When you’re clear on where you want to go, you’ll be able to make the “entry” more concise. (And we know that not wasting people’s time is the biggest lesson for anyone on the air, especially someone who doesn’t have much experience.) Plus, being sure of both the Beginning and the Ending helps the Middle go in more of a straight line. (No “chasing rabbits”.)

And here’s the secret sauce: The Ending should be (1) a “Reveal”, (2) a Conclusion, or (3) a Surprise.

Try this for a week, and you’ll see how simple everything gets.

Roads To Nowhere

 

“If you don’t know where you’re going you might wind up somewhere else.” – Yogi Berra

IMG_0059

I was cruising along the freeway on one of those amazing “sun break” Friday’s in Seattle when I saw a freeway exit that didn’t go anywhere.  It was just a blocked off dead-end exit ramp.  There was a lot of poor government planning and financial problems involved, but being a fan of metaphors I couldn’t help think about radio’s future.

I’ve been involved in a major project since January looking at Millennials, and it’s very sobering.  There are a lot of stories in the trades about the reach radio has with that generation, but you don’t see a lot of them talking about their shrinking TSL.  You don’t see any articles about their use of radio in context with their use of other media.  It’s as if we boomers don’t know any Millennials or see their actual media use.

These people are digital natives, and are in almost continual use of media, averaging around 11 hours a day.  But they are multi-media consumers, not single media consumers.  Considering radio’s financial model, that’s disconcerting.

There are plenty of off ramps on the media highway, but we’re not using them for what they are.  All of our social media, community building, video and such, is built around reinforcing radio, not complimenting it.  The answers are there, but someone needs to act on them.

The cool part about the coming convergence between digital and media is that those startup costs are much less than buying a major market signal.  Again, the answers are there, but someone needs to act on them.

 

 

Frost Advisory #274 – It Needs More Salt

Batten the hatches! Here comes another complaint!

When we hear criticism about our station we often react in a way that is absolute. There is a complaint about song and we are tempted to pull it from the playlist. A criticism of an air talent results in a scolding e-mail to NEVER DO THAT AGAIN. A general manager once told me me he had so over-reacted to every complaint that his station had little worth listening to anymore.

Consider this.

Rather than react in absolutes where SOMETHING MUST BE DONE RIGHT THIS MINUTE, consider the complaint as if a customer in a restaurant had just asked for more salt. They are simply telling you how they would like prefer their food; not anyone else’s food – THEIR food. They are not suggesting that the restaurant should go out of business.

salt

If you consider every element of your programming as seasoning in the context of an entire meal then it is easier to understand why some people prefer Tabasco, some ask for no onions, and others want a baked potato with nothing on it. None are absolute condemnations of the restaurant but are instead a result of the reality that those in a group still have individual tastes.

If something is so distinct that people actually notice and react to it, it could be one of the most useful tools in building a unique brand.

“When people care about a brand or a cause or an idea, it’s likely that have other things in common. And the caring causes them to invest attention. Once they’ve done that, they can’t help but notice that others don’t see things the way they do. We ignore the great unwashed and reserve our disdain for those like us, that care like us, but don’t see things as we do.

The really good news is that the tribe cares. If you don’t have that, you’ve got nothing of value. In fact, the squabbling among people who care is the first sign you’re on to something.” Seth Godin

More salt, anyone?

Tommy Kramer Tip #119 – Everyone has their own story to tell, but…

A great promo for the last season of ‘Mad Men’ said “Everyone has their own story to tell…but it only goes in one direction: forward.”

Yes, the grammar of that is incorrect, but the point is something that’s increasingly overlooked.

Unless you’re retiring today, your story isn’t what you’ve done in the past. It’s what you WILL do the next time the mic opens.

Everything you ever do on the air is like a DNA chain, a long, winding, snakelike thing that’s constantly being added to.

The worst phrase you can ever hear is “We’ve always done it that way.” It’s even worse when YOU’RE the one saying it.
Great actors, great musicians, and great writers are always trying to come up with a new wrinkle; something that they haven’t done before.

For example, each Michael Crichton book was always fascinating and mind-expanding with “What if?” scenarios, but The Andromeda Strain and Jurassic Park are nothing alike.

Hopefully, you’re the same way. I coach people to become Personalities, not just disc jockeys, so in our sessions, I’m constantly pushing the envelope to come up with something new. At the least, it’s invigorating, and it can be downright euphoric. When’s the last time you felt like that?

Each day, you have an opportunity to add to the DNA chain, to live out the next forward step in your story. Go for it! Never settle for just doing the same things every day.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Frost Advisory #273 – We’ve Never Done It That Way – A CMB Special

“A wise man will hear and increase in learning, And a man of understanding will acquire wise counsel.” Proverb 1:5

Curious that Solomon fellow, the wisest man that ever lived they say, talked more about wise counsel than he did anything else. Reckon if anyone didn’t need counsel it would be the wisest-man-that-ever-lived. What’s up with that?

Wisdom is inexorably linked to learning. And in my travels I’ve observed that learning is inexorably linked to the love of learning.

“We’ve never done it that way before”, is the cry of someone who doesn’t love to learn.

“That doesn’t sound like my radio station”, is the anthem of someone who views things only through the rear view mirror. (A rather dangerous way to drive, I might add).

The Christian music industry will be lugging their flip flops and sun tan lotion to Walt Disney World in Orlando this week for Momentum, a think and love fest thrown by Michelle Younkman, Brittany Whatley, and their talented group of staff and volunteers.

Great thinkers like Mark Ramsey, Christy Amador, Jon Gordon, Erica Farber, David Nasser, and toast-loving Brant Hansen will be sacrificially offering their wisdom to those who, dare I say, LOVE to learn.

Unfortunately for those who don’t and won’t, they’ll leave Orlando unchanged, with perhaps only a slightly better tan, and unconsciously uttering “We’ve never done it that way.”

“When do you think most people stop learning?  Is it when we already know how to do something?

Is it when we have some success under our belts?  Is it when we imagine there’s nothing left to learn, no one knows something we don’t, or when we come to believe we know it all?

Whenever it is, it’s too soon, and it’s too bad, because we’ve always got a lot to learn… no matter how much we already know.” Mark Beeson

Tommy Kramer Tip #118 – What you can learn from Bill Murray…and Larry Ryan

It would be hard to imagine anyone who’s more welcome to join a party than comedian/actor Bill Murray. His “business model” is unique. He has no agent, no “handlers” buzzing around him, no business cards to pass out. But what he DOES have is that he seems imminently approachable.

You see him at the Pebble Beach golf tournament, accepting home-baked cookies from a woman, then sharing them with other people around the tee box. Then you click to another channel, and he’s at Eric Clapton’s giant “Crossroads” event, not only being an emcee, but sitting with people in the crowd, watching the artists play, just like a normal person. Then he’s in Austin for SXSW, walking down the street, eating barbecue and shaking hands with everyone.

But radio people at a remote or station event? Mostly, they’re huddled up in a corner, talking to each other. Their physical posture and manner suggest that going up to one of them just to chat would either get a perfunctory “thanks for coming” response or be downright unwelcome.

Sure, Facebook and Twitter are good ways to connect, but believe me, shaking someone’s hand makes far more impact. My friend and mentor Larry Ryan in my hometown of Shreveport, Louisiana, is a great example. I can’t count how many times we’ve been eating lunch or just walking down the street, and someone has come up to him and said something like “Hi, Larry! We met a couple of years ago at the Mardi Gras parade.”
Larry will ALWAYS greet them warmly, and if he can’t quite place them, say “I’m sorry, but I’ve forgotten your name.” Then he makes that person feel like an old friend, has a short conversation, wishes them well, and we go on.

The result? After 50 years on the air there, Larry Ryan is a legend in Shreveport, still pulling excellent ratings on an Oldies station. And I guarantee you that when he does retire, a lot of people will still be writing his name down in their Arbitron diaries. Months later, they’ll think he’s just been on vacation for a couple of weeks. (If you think that’s an exaggeration, you’re wrong. When I was Corporate Talent Coaching for Paxson Radio, we saw diary entries for one jock who had been DEAD for two years!)

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Frost Advisory #272 – Hurricanes, Lightning, Uber, and Your Radio Station

California is in a record breaking four year drought, don’tcha know.

Folks say that lightning storms in Orlando cause an average of 6 deaths and 39 injuries a year.  (Anyone for golf during Momentum at Disney?)  As I write this there is a potential hurricane heading toward my back yard petunias.

This cheery attention-getting open is designed to tap into your brain’s cortex (I looked it up!), where long term memory is located. The frequency of emotional events, common life experiences, and the smell of your grandmother’s oatmeal cookies all camp out there.

Things you experience over and over again are stored in your cortex and pop out when activated. (That’s why you can instantly sing along with a song you haven’t heard in twenty years).

Connecting your radio station to what’s rattling around in your listeners’ cortex enhances your ability to communicate to them. That’s a fancy way of saying RELEVANCE MATTERS. (Conversely, irrelevance makes you irrelevant).

A few days ago I received this e-mail:

“As the first storm of the season approaches South Florida, we want to make sure our riders are ready. We’re teaming up with our friends at Capital One to provide a free Storm Readiness Pack on-demand…”

Each pack includes:

2 Gallons of Water
First Aid Kit
Flash Light
Batteries
Glow Sticks
Duct tape
Moist Towelettes
Trash Bags
Deck of Cards

Oh, did I mention I received this e-mail from (drum roll, please)….

Uber

Yes, Uber. The company that helps me get around is helping me even when I can’t.

Hopefully there are values in your station brand that are more important than the fact that you play Hercules and the Chicken Fat People’s latest song.

Good stuff happens when you seize the moment and connect the dots from your station’s brand values to your listeners’ needs. Why? Because it’s already on their minds.

ZLand back to school

Tommy Kramer Tip #117 – It’s a SHOW, not a Shift

Radio guru Lee Abrams used to tell us, “It’s a SHOW, not a ‘shift’.”

This was a foundational thought, a reminder to make sure that we didn’t ever think of our air work as being like an assembly line shift worker in a factory, putting in rivets, over and over, to the point of boredom.

But there’s more to it than that, from a creative standpoint.
Since radio is an audio medium (no camera), that means we can’t divert the eye, like on TV. Everything shows on the air anyway, so the goal every day is to make sure and SHOW SOMETHING.

Show your creativity. Show your sense of humor. Show your concern. Show your empathy. Show your skepticism. Show your intelligence. Show your goofiness. Show your skill set (editing yourself well, for instance, or finding just the right music for something instead of using a generic Production music bed). Show that you’re a citizen of your neighborhood, your city, your state. Show what kind of neighbor you are.

Often, in coaching sessions, I start with “What did I learn about you today on the air?” Originality isn’t just some nebulous goal; it’s the process of revealing.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #116 – What To Do in Washington, DC

A friend of mine is travelling from here in Hawaii to Washington, D. C. next month.  Great city, Washington.  Many things to see and do.

One thing he’s doing is taking his girlfriend to the JFK Center for the Performing Arts to see an a cappella group sing Beatles songs.

Why the Beatles?  Why not some other group or artist?  You could do folk songs, or show tunes, or the obvious for a group without musical instruments, barbershop quartet.

Well, probably because Washington D.C. is a tourist town, not just our nation’s capitol.  And more people on Planet Earth know songs by the Beatles than anyone else.

But I think it’s also because the Beatles have the most varied library of songs. Rock, ballad, baroque, kids’ sing-along, anthem, Country – you name it, the Beatles did it.  (And of course, in those songs are some of the greatest lyrics ever written.)

That’s the way your show should be – consistent in terms of people being able to tell that it’s you, but incredibly varied in its Content from hour to hour, day to day, week to week.

I KNOW that you can do it. But you may need help.  We all “get by with a little help from our friends.”

Frost Advisory #271 – Yankee Stadium, Change, and Your Radio Station (Part Dos)

On last week’s show I shared that there are two kinds of people in radio stations; those that fear change, and those that thrive on it.

But change is happening all the time whether we notice or not.   10,000,001 chromosomes fall off an average 49 year old man’s head every time he brushes his teeth.*

The old Yankee Stadium was opened in 1923 and was immediately nicknamed “The House That Ruth Built” because of the Babe’s popularity.  Yankee Stadium hosted 33 World Series and became an icon of sports arenas all over the world.

In 2009, the wrecking ball destroyed this beloved ballpark.  But a funny thing.   There were no protests, petitions or picket signs.  Few rants on social media about the passing of a legacy.

How could this be?

“The most ineffective way to begin a conversation about change is to talk about what needs to change.”

Few were upset because the Yankees immediately directed everyone’s attention to what was to be via a high tech 3-D website where fans could actually experience the beautiful new ballpark before it was even built.

yankee-stadium

Fans could go online and see the upper deck frieze replicated from the old stadium, the monuments in center field, and the view of the subway trains beyond the right field bleachers.

In other words, fans could experience the good things from the old ballparks, but with comfier seats, roomier concourses, concession stands with more (and more expensive) goodies, and, eeh gad!, toilets that actually flushed!   They could also rent one of 33 new luxury suites at more than $100,000 per season, thank you mighty much!

“You should never begin a conversation about change by addressing where you are now.  You should ways begin with where you want to be.  When you begin a conversation about change by discussing what needs to change you generally begin with something that someone is emotionally invest in.  That’s a recipe for failure.” Andy Stanley

“There is an inexorable link between an organization’s vision and it’s appetite for improvement.” Andy Stanley

What vision of the future are you casting to your team?

* Darn spell checker.  Please substitute ‘follicles’ and ‘hair’.