Frost Advisory #214 – Names, Names, Names

“My friend told me to call because you called out the name of my daughter. I’ve never listened to your station before!”

Stations that play the Family Name Game® understand the power of a name. A community of voices introducing traffic or weather, birthdays, anniversaries, can all be used effectively to create word-of-mouth. (They can also be used ineffectively adding clutter).

Share A Coke - Tyler

Coca-Cola’s new campaign invites you to #ShareaCoke with the someone whose name is on the label. This a ‘trigger’, something designed in that creates a reason to act.

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Frost Advisory #213 – They’ve Closed My Favorite Restaurant!

I couldn’t believe my eyes. The sign on the door said CLOSED. Our favorite Mexican food restaurant back home has closed its doors.

It would be easy to assume that the food went downhill, the service got worse, and the mariachis started singing “La Bamba” off key. But none of those things happened.

The restaurant stayed the same, but everything around them changed. Ironically, it was a victim of being in a neighborhood that was booming. Apartments and office buildings sprouted up all around hiding the restaurant from ravenous fajita-hunting motorists. Trendy new restaurants made what was hidden easily forgettable.

The same thing can happen to your radio station.

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Tommy Kramer Tip #58 – What We SAY to Jocks Versus What They HEAR

Gary Larson, the creator of The Far Side comic strip, had this great two-panel cartoon.

The first panel was titled, “What we say to dogs.” A guy scolding his dog was saying “Okay, Ginger! I’ve had it! You stay out of the garbage! Understand, Ginger? Stay out of the garbage, or else!”

The second panel was titled, “What they hear.” Same drawing – the guy pointing his finger at the dog, but the dog is hearing him say, “Blah blah GINGER blah blah blah blah blah blah blah blah GINGER blah blah blah blah blah.”

This not only applies to the Listener – you have to be talking about things that he or she CARES about – it also applies to your Air Talent. Say you’ve had a coaching session, and decided that for the next two weeks, you want the Talent to work on being concise.

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Frost Advisory #212 – Driving Miss Daisy

It felt really weird. The seat was uncomfortably close to the steering wheel. She couldn’t see out of the rear-view mirror.

It felt weird because my daughter Daisy was sitting in MY car. It was designed for my comfort, not hers.

Driving Miss Carly

That’s the problem in attracting new listeners to your station. We are comfortable with it, but it can feel weird to them at first particularly if they have some preconceived notions about this “Christian radio thing”.

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Morning Minute – The Brilliance of the Founders

“But what do we mean by the American Revolution? Do we mean the American war? The Revolution was effected before the war commenced. The Revolution was in the minds and hearts of the people; a change in their religious sentiments, of their duties and obligations… This radical change in the principles, opinions, sentiments, and affections of the people was the real American Revolution.” – John Adams

It’s the fourth of July and we’re celebrating the birth of our nation. In a moment of retrospection, it struck me that the founders of our nation were brilliant in how the crafted the heart and framework of the United States of America. Continue reading

Tommy Kramer Tip #57 – OWN the Information

Think of how many times you’ve heard an Air Talent say – more often than not with the sound of rustling paper or a page turning in the background – “I was reading an article in this magazine yesterday,” or “I saw in the paper this morning that…”

Or there’s the “attribution” thing of “This morning in the Dallas Morning News…”

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Frost Advisory #211 – The Ten Commandments of John Frost

Thanks to my pal Kevin Avery at The Fish in Atlanta for his creative musing on success.

Kevin and his talented pal Taylor’s morning show just so happens to be #1 in Women 25-54 in Atlanta, a very competitive radio market of 4.5 million people! So, maybe Kevin knows something worth hearing (‘cept #4, perhaps!)

10 Commandments

The 10 Commandments of John Frost!

10) Thou shalt take the first exit!

9) Thou shalt give the listener ‘hugs’!

8) Thou shalt get to the point!

7) Thou shalt reflect back the listeners values!

6) Thou shalt love children!

5) Thou shalt love childrens’ mommas!

4) Thou shalt talk baseball with me whenever I visit!

3) Thou shalt tattoo the values pyramid on the inside of thou’s eyeballs!

2) Thou shalt be relevant!

1) Thou shalt be enthused about being in the best format in the world!

Tommy Kramer Tip #56 – The Barney Fife Method

Barney Fife, the classic Don Knotts character on the old Andy Griffith Show, probably never thought he’d become a role model – at least not for radio. But that’s exactly what happened.

Sure, many radio jocks share Barney’s ego, bravado, nervousness under pressure, taking rules too seriously (or ignoring them), trying to pretend you know more than you actually do, bad singing voice, and rather vague knowledge of the human anatomy (“the obondalla isn’t in the leg, Ange…it’s in the brain”), but the passing on of the “idiot torch” is not what made him a role model. It’s that in his shirt pocket, this fearless deputy, this symbol of law and order, this staunch upholder of the people’s rights carried… his one bullet.

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Morning Minute – The Art of Storytelling

“No, no! The adventures first, explanations take such a dreadful time.” – Lewis Carroll, Alice’s Adventures In Wonderland.

I first met John Moore in Nashville at a GMA event. He was a guest speaker, and wanted to meet my friend Jon Spoelstra. The next day I saw him speak about Starbucks, and how they managed the brand through their marketing.

It was only after he’d spoken that he mentioned about his stutter. Yes, someone who makes a good portion of his income speaking in front of large groups had a stutter.

But the real point of this story is the story. In a recent post John talked about his situation, but it’s not only the story, but how he told it. We can learn a lot about how John told the story. When we see on-air people trying to communicate a story, it’s a great example of mixing facts with emotion to create a reality you can feel.

Telling a great story can take longer than 60 seconds, but if it’s done well enough, it’s worth it What do you hear on your station, facts or the emotion of a story like John’s.

P.S. If you want to have a highly successful station, you need to read “The Passion Conversation,” which was co-authored by John.