If you fly a lot, you get perks, upgrades, free beverages, hot towels, and great seats. If you don’t (like me), you’re crammed into the “cattle car” seats with Jabba the Hut sitting next to you with his elbow in your ribs the entire flight. There’s that curtain between coach and First Class that says, “You’re not welcome here.”

The point being that often, a business concentrates so hard on pleasing the core customer that it treats the others like they’re not particularly wanted, except to buy a ticket. Continue reading →

One of the things that keeps coming up in my coaching sessions is this imaginary concept that you want to spread a wide blanket over your Content, keeping it accessible to the masses. “Broad” Subject headings, not too personal, is the way a lot of stations sound. I can’t name any right this moment, because they’re too generic to remember.

Here’s what’s actually true: the more intimate your Content is, the more people you attract.

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If you need a good example of how NOT to bring more people into the fold, Sports broadcasting is it.

The other day, I watched an NFL game, and the “color” commentator said, “They’ve got a linebacker there playing three-technique…”

Huh? What does that mean? The average viewer (or listener) has NO CLUE. Apparently, it means that some linebacker either has three legs, or just ordered three pizzas from Dominoes.

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As your career advances, radio changes you. Early in your career, you might think that everything needs to be stressed. So it’s easy to talk about something in a way that makes it seem like you’re battering me with things. A little too much “hype.”

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The best way to build a larger and more loyal audience is to open the door a little bit wider each day. The message is a simple one: “Come on in. Here’s what you and I have in common.”

There are certain techniques I coach in order to avoid people thinking all you do is talk about yourself, but the bottom line Is you want to do this every day. If I don’t learn something today about you that I can relate to, there’s really no connection. Anyone can just select something to talk about, then add a punch line. But that’s not necessarily revealing.

And to REVEAL… is to Connect.