Tommy Kramer Coaching Tip #493: A Simple Guide to Connecting with the Listener

Each coaching session I do gets a short written recap afterward.  I keep it simple, and often include an example from that person’s air work.

Recently, a talent talked about the dreary weather forecast, and noted that it made some people crabby.  Then she paused…and added, “Okay, it makes me crabby.”

I sent this in her recap:

Very nice, Sarah. 👏

Opening up and sharing your quirks and foibles will always work.  Even if people don’t feel the same way you do, they’ll weigh your feelings against theirs, and that in itself is connection.

Feel free to keep that up.

Hopefully this tip will serve two purposes: (1) it shows how easy it is to pull someone a step closer to you when you’re on the air, and (2) it should take away any fear you have of coaching.

That small, but highly connective moment might have gone unnoticed.  But to me, it’s the germ of the whole purpose of being on the air – to CONNECT with the Listener.

Frost Advisory #639 – What’s Your Station’s Greatest Feature?

“Your format sounds small,” an industry friend recently told me.

I reckon’ he knew how to get my attention.

“If your station can be transformative in someone’s life as you claim, then why do you spend 99% of your time focusing on the nuts and bolts, the songs, the artists, the deejays, the features – the stuff any radio station in any format can do.

Why don’t you focus on what matters most?,” he says from an outsider’s perspective.

Coming out of the pandemic and through a turbulent election season people are looking for answers. People are looking for hope.

Hyundai’s recent campaign “Hope is our greatest feature” offers us a perspective.

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Frost Advisory #638 – Stuff That Really Matters; A Lesson We Can Learn From The World Series

It’s baseball’s biggest stage. These games mean it all. It’s the dream of every kid who’s ever swung at a baseball in his back yard. And yet, at this pinnacle moment in a millionaire player’s career they are willing to stop the game in order to hold a cheap handwritten cardboard sign.

What in the name of Abner Doubleday is going on here?

“Major League Baseball, Stand Up To Cancer and MasterCard conducted a special in-game moment, with players, umpires, coaches and fans all pausing to hold up placards with the names of loved ones affected by cancer.”

MLB.com
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Tommy Kramer Coaching Tip #491: Where Stories Are Born

In the last tip, I wrote about getting away from Information and concentrating on Storytelling.  That tip and this one grew out of an email conversation my associate John Frost and I had with the PD of a station we both work with.  Let me share it with you…

It’s kind of like John Lennon wrote in “With a Little Help From My Friends” – “What do you see when you turn out the light?” was his question.  For our purposes, it’s simply, “What do you see?”

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Frost Advisory #637 – What We Can Learn From Elon Musk

Ironic, isn’t it?

In a format that is all about belief, few stations ever share what they believe. Not a doctrinal statement, but a brand position. A flag in ground. Their vision and purpose for being on the air.

“People don’t buy what you do; they buy WHY you do it. If you don’t know why you do what you do, and people respond to why you do what you do, then how will you ever get people to vote for you, or buy something from you, or, more importantly, be loyal and want to be a part of what it is that you do?”

Simon Sinek – “How Great Leaders Inspire Action”

Why did Elon Musk buy Twitter? We didn’t have to wait long to hear his WHY.

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Tommy Kramer Coaching Tip #490: Information is Not a Story

Information and Stories are totally different.  Yes, we use information in the telling of a story, but in coaching talent on storytelling,  I’ve often found that they often do one or more of these three things:

  1. overshoot, trying to dress up so-called stories from Facebook or the internet that the listener may not care about at all,
  2. choose “stories” that are too full of factoids and details, or
  3. invent not-quite-plausible scenarios as a way to get in a line they thought of and were determined to use.

So here’s the deal:

Everything you and the listener have in common has a story behind it, and new stories get added to that memory pile every day – if you’re smart enough to capitalize on them.

“Just the facts, ma’am” is a police report.  What happened, and the emotion(s) generated by that = a story.

Frost Advisory #636 – What Radio Has Lost

It’s something we rarely consider. And because we rarely consider it we rarely consider its importance. (How’s THAT for a Tweet!)

We rarely consider it when planning our shows. Based upon listening I’m certain that no voice-tracker considers it before recording their next 20 tracks.

One of the things radio has lost in the last generation is the power of NOW, that magical connection between performance and experience. We’ve felt it at the concert, at the ballpark, at the movie theatre, and maybe even in church.

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Tommy Kramer Coaching Tip #489: The Invisible Mic

This tip was birthed by a comment from Randy Fox of KSBJ in Houston.  (If you’re not familiar with them, suffice it to say that it’s easily one of the Top 3 stations in the Contemporary Christian Music format, with a huge, devoted audience.)

During a recent session, Randy pinpointed a real strength of Morgan Smith, who does afternoons, saying “She makes the microphone invisible.”

What a nice compliment.  That intimacy, where it just feels like a friend is talking to you, is – to me – essential, if you want to be a great talent.

Share something, sure, and if you’re excited, show that.  But don’t try to be “bigger” or louder than a normal, animated conversation.  Make the mic disappear.

Frost Advisory #635 – Does Anybody Actually Like This Stuff?

I was having a discussion recently with a program director about the design of a morning show, from the roles of the air talent, to clock structure, to length of breaks, where they placed their news and traffic, and how frequently and on what days the feature segments were played. After we had dissected every detail in depth, I realized that our discussion was 100% analytical. Throughout this hour long analysis we had failed to ask a very important question…

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