Frost Advisory #583 – People Love What Is Familiar And What Is Familiar Is What We Love

“Everyone’s favorite radio station is the station that plays their favorite music.”

I cleverly put this sentence in quotes because it is the first thing I say when talking to a new station. After more than two decades in our format I can honestly say that NO ONE understands this fully at the beginning of the journey. However, all understand it later. If they are successful.

Why does this matter?

It matters because people love what is familiar, and what is familiar is what we love. And we work in a format that plays mostly unfamiliar music to the very people we’re trying to attract.

A few weeks ago we went to our first live concert in more than two years. Gosh, it was fun to be experiencing live music again.

The group is from Russia. Most of them don’t speak a word of English. Over 2,000 people packed the auditorium to hear them… a group that had NEVER had a hit record and hardly spoke the language.

What’s the deal?

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Tommy Kramer Coaching Tip #436: The Learner’s Heart

One of the benefits of doing this talent coaching thing for a long time is that you learn how to appraise talent quickly.  After just a couple of coaching sessions, one thing always stands out: the person with the learner’s heart is going to get better.  The person whose ego gets in the way of learning isn’t going to progress much unless that changes.

So which one are you?  Are you open to suggestion, to change, to experimenting?  You can still have your opinions, of course, but to have that be a closed circuit just means standing still.  If nothing else, getting thoughts from a different perspective from someone you trust will make your decision-making quicker and more certain.

Lebron James has a coach.  So does Tom Brady.  So has every Olympic champion.

Frost Advisory #582 – You Too? I Thought I Was The Only One

If you want to get to know someone ask them about them.

If you want to build a relationship with someone ask them to tell you their story.

A successful radio station is one that builds a relationship with its listeners. The station understands who they are, what they care about, what connects them to others.

It’s called common ground.

It’s the basis of every affiliation in our lives. It starts with family. Then age and gender. It then branches out to school; then class (who was your first grade teacher?); then school groups. (I was a Thespian, don’tcha know!) Then friendships develop.

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Tommy Kramer Coaching Tip #435: Don’t Marry the Information; Marry the Story

Overwhelmingly, especially in Music radio, News sounds like News – the facts.  (Boring.)  And Information from a print source SOUNDS like it’s being read.

Here’s how to eliminate that:  Don’t marry the Information; marry the STORY.

Any idiot can read the facts.  But it rarely sounds natural.  It rarely sounds conversational.  And “print words” poison any exchange.

What happened, or is likely to happen?  How would it (or does it, or did it) make people FEEL?  Only when you plug into the core Emotion of the story will it really connect with people.

I start there.  Then I strip away anything that sounds too “official” when it’s said out loud.

People don’t connect with facts.  They connect with Emotions.  That’s why some “stories” aren’t interesting or compelling.  They fill the air with words, but don’t say much.

Frost Advisory #581 – Beware Of Common Sense

It’s not common sense to warn someone about using common sense. But that IS the point.

Successful principles of business, leadership, programming, or ministry aren’t common. They are the exception. Think about it.

Otherwise, all businesses would be successful, there would be no leadership challenges, churches would be full every week, all radio stations would have high ratings and we’d all have dated the prettiest girl in town.

Successful principles are the exception, not the common. There are 11,000 business books published each year. I looked it up. If these principles were merely common sense there would not be the demand for these lessons learned. A few years ago I had the privilege of being in studio when Bill Hybels interviewed former GE CEO Jack Welch for Willow Creek’s leadership summit. Nothing Jack said was common sense. It was deeper than that.

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Tommy Kramer Coaching Tip #434: Your Neediness is Not a Reason for Me to Respond

Seems like I hear more people trying to put callers on the air these days, but fewer callers’ comments are very interesting… if they get any calls at all.  I believe the fundamental reason for this is that the way they solicit caller input (or social media input) is flawed.

The easiest way to get response is first of all to make the solicitation sound off-the-cuff, instead of (1) seeming “needy,” or (2) sounding like the only reason you brought the Subject up was to get calls about it.  That’s disingenuous.

As a listener, I’m not here to do the show FOR you.  And your neediness is certainly not a reason for me to respond.

So try these…

  • “If you want to share…” (then give the phone number or social media address)
  • “If you’ve got a thought…”
  • “If you see something I don’t…” or “Maybe you know something I don’t.”  (These are the most powerful ones; but be careful not to overuse them.)

More casual invitation = more down-to-earth response.

Frost Advisory #580 – It’s Beginning To Look A Lot Like COVID Christmas Year #2

Christmas decorations are up in Home Depot, so I reckon’ I can go there, too.

Even though we’re yet to October, I’m already having conversations with program directors about this upcoming Christmas season. Call it Year #2 of Christmas with COVID.

Just when we thought things couldn’t get worse than last year, this Christmas season is extra noisy with the situation in Afghanistan and the chaos on the southern border.

But even in this unusual season Christmas can bring out the best in us. More people are tuning to your station than at any other time of the year. I know of a few stations that top a million listeners per week and numerous others that reach the top five. This was once considered unimaginable for a niche format playing mostly unfamiliar music.

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Tommy Kramer Coaching Tip #433: Two Workshop Thoughts

Some coaching sessions are what I call “workshop” sessions, where instead of concentrating on one thing, we talk more about the bigger picture, and how to reach a higher level.

It’s not all pie in the sky, though.  Even the best air talents need foundational reminders now and then.  Returning to our overall vision clarifies things and takes us out of the “critique” space.  Here’s an example, an excerpt from a recap of a recent session with Dave & Tristi, the fine morning team on 89.5 KTSY in Boise:

  1. Always have a solid ending in mind first.  If you do, constructing the story will be far easier.  Trying to tie a bunch of divergent facts together at the end is why writers and performers get stumped.  Knowing that the Ending is going to resonate relaxes the whole writing (or composing in your head) process.
  2. An economy of words results in fewer overreactions, phone solicitations get easier and more natural-sounding, and you weed out phrases that sound like ‘liners.’  You don’t want to constrict yourself so much as just trim things down, so they make more impact.

Sessions like today’s, with two premium talents who are always receptive… well, that’s why I enjoy the “workshop” environment so much.  (As opposed to the actual Shop classes in school, where the instructor always seemed to be missing a finger.)

Frost Advisory #579 – What’s Your Station’s Greatest Feature?

Out of the mouth of babes.

It is an expression often connected to the perspective of someone with little or no knowledge of the inner workings.

I recently spent time with an industry pro. He’s been a major market morning man for decades at big stations you’ve heard of. He’s a Christian guy, a PK even, but has never worked in Christian radio. My colleagues and I are doing our best to nudge him to apply his immense talent in our format. Then, out of the mouth of babes…

“Your format thinks too small,” he blurts out.

“Tell me more,” we inquire.

“If your station can be what you say – transformative in someone’s life – then why do you spend 99% of your time focusing on the nuts and bolts, the songs, the artists, the deejays, the features – the stuff any radio station can do. Why don’t you focus on what is most meaningful?” he says from an outsider’s perspective.

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Tommy Kramer Coaching Tip #432: MEAN Something

There’s this great scene in the old Paul Newman/Robert Redford movie “The Sting.”  Redford’s character is questioning about the scam they’re pulling on the bad guy (played by Robert Shaw), and asks, “Do you think it’ll work?”  Newman’s character answers, “Relax, kid.  We had him twenty years ago when he decided to BE somebody.”

This has actually become a microcosm of the world we’re living in.  Everyone hungers to “BE something” even if it’s just for a few seconds.  A Twitter posting, a picture that gets “liked” by some social media throng.

Let’s apply this to radio.  In coaching over 1700 air talents, I’ve found that it’s always a challenge when someone says he or she wants to ‘be’ somebody (to the listener).  While you can certainly strive for that, that’s the shallow end of the pool.  The real aim should be to MEAN something to the listener.  When you’re the person who weighs in on what’s relevant in my life consistently, that emotional connection IS the point.

You don’t just have ‘name value;’ you have actual value.