When was the last time someone did something for you?
When was the last time a business did something for you?
Now it gets harder. When was the last time a radio station did something for you?
In his book “Know What You’re For,” Jeff Henderson shares that most businesses see their customers as fans in the stands rooting for the business. His suggestion is transformative. Imagine your customers are on the field and you’re rooting for them.
We’re really good at talking about ourselves, how “real” we are, and what we want from our listeners (“help keep us on the air”), but we fall short in demonstrating what our listeners mean to us.
After a terrible 108-loss season, Baltimore Oriole players sent out thousands of handwritten thank you cards to every one of their season ticket holders.
Planet Fitness decorates their walls with encouragement to those working out. “You did something great today!”
Continue reading























