Recently I was with a well-known leadership guru who shared his organization’s mantra for creating a culture of excellence. He distilled everything down to what he described as three basic ideas.
- Make it better
- Make it better
- Make it better
He stressed that it is more than just a pithy way of emphasizing his organization’s desire for improvement. It was their way of empowering every person in the organization to look for tangible ways to make their part of the process, from idea to execution, better today than it was yesterday.