The Other Side Of Leadership 

The bad leaders are the ones that push hard so they can gain, who brow beat us so that they can receive the benefit of our hard work, not so we can enjoy the success.
~Simon Sinek

I don’t usually express the negative, but one of the ways we learn how to be good leaders is knowing what not to do.  That’s why the following article from Fast Company got my attention.  I know I’m imperfect, so I’m always looking to improve.

Read & Enjoy:

The old adage is often true:  We don’t quit jobs, we quit bosses.  Besides hurting your mental well-being and productivity, working for a bad boss can severely impact your health.  Researchers from Harvard Business School and Stanford University found that the stress bad bosses cause can be as damaging as secondhand smoke.  And those bad bosses may also be making you sad, lazy, and fat.

Of course, many of us don’t have the financial or logistical freedom to just quit a job without a new one lined up if we get stuck with a bad boss.  So what is one to do?  You can, of course, learn to deal with the bad boss as best you can.  However, as with most maladies, the best medicine is prevention.  If you can learn to identify the warning signs of a bad boss during the interview stage, you can avoid that job and its potentially toxic work environment altogether.  Here are the biggest red flags to look out for, according to a recruiter and management professional we spoke to.

RED FLAG NO. 1:  DO THEY LACK BASIC RESPECT AND MANNERS?

“Even with my experience of interviewing, I’ve sometimes slipped up on what looked like a well-planned schedule at the start of a day blocked out for interviews and ended up running over and being late for the next interviewee,” says Sarah Dowzell, the COO at Natural HR. “Unexpected events can happen to the most organized of people, but how they react will tell you a lot about the person.”

This is often the most easily discernible red flag, says Dowzell. “Acknowledging and apologizing for being late to the interviewee is basic manners, and if the hiring manager doesn’t do this, what does it tell you about how they treat people?”

That’s something with which Richard Hanwell, associate director at The Sterling Choice, a recruitment agency for global professionals, agrees:

Manners cost nothing.  If an interviewing manager is checking their phone for emails or is taking phone calls, then they are unlikely to give the appropriate time in your prospective role if they can’t even do it when they are meeting you for the first time and should be looking to make a good impression.  No matter how senior a manager is, they should respect the importance of recruitment and turn all technology off in order to make an engaging impression.

RED FLAG NO. 2:  AN INFLATED EGO

“These are the hiring managers who are more interested in talking about themselves than interviewing you,” says Dowzell.  She points out that it’s easy to spot a boss with an inflated ego:  If you ask them any questions about the team you’ll potentially be joining, their answers will often focus on them and their personal achievements rather than the wider team.

“The best example of the inflated ego I’ve come across was a candidate being told by the hiring manager that he’d looked at his LinkedIn profile, and then he asked why this wasn’t reciprocated,” says Dowzell.  “This person does not only have an inflated ego, but they’re also needy.  Who wants to work for a needy boss?”

RED FLAG NO. 3:  PRONOUNS MATTER

The best bosses are team players who realize the contribution and value of every single person in the group.  But as many of us know, there are plenty of bad bosses who believe that successes are theirs alone, and failures are due to their subordinates.  But how can you tell which camp your prospective boss falls into when meeting them for the first time?  Hanwell says to pay attention to how they use pronouns in the context of the conversation.

“If your interviewer uses the term ‘you’ in communicating negative information – such as, ‘You will deal with a lot of ambiguity’ – don’t expect the boss to be a mentor,” he says.  “If the boss chooses the word ‘I’ to describe the department’s success, that’s a red flag.  If the interviewer says ‘we’ in regards to a particular challenge the team or company faced, it may indicate that he or she deflects responsibility and places blame.”

RED FLAG NO. 4:  THE BOSS ASKS INAPPROPRIATE QUESTIONS

One of the worst red flags to keep an eye out for is whether the prospective boss asks you any questions that may potentially violate Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, or the Americans with Disabilities Act.  “All of the legislations listed are designed to prevent discrimination in the workplace and mean that hiring managers should not be asking questions such as ‘Do you have children, or plan to have children?'” says Dowzell.

She points out that despite legislation, 75% of senior women in tech have been asked about family life, marital status, and children during interviews.  “Arguably, a hiring manager asking such questions hasn’t been sufficiently trained, but if they’re displaying unethical behavior at this stage, what does it tell you about how this manager operates?” she says.

RED FLAG NO. 5:  SIGNS THE BOSS (AND COMPANY) SEE YOU AS A LACKEY

Dowzell says that there are still plenty of bosses and companies that see their employees as little more than servants.  To demonstrate this point, she tells me about the experience of one of the first people she hired for her company.  Before interviewing at Natural HR, James had interviewed at a nearby larger business that had bigger budgets.

“James told me that after a great interview with a nearby company, he was introduced to a director who just happened to be passing as he was leaving the building, and all he said to James was, ‘First thing you need to know about working here, James: milk and two sugars!'” says Dowzell.  “That was enough to tell James all he needed to know about what his life would be like working for this company.”

RED FLAG NO. 6:  THE BOSS LACKS ENTHUSIASM

Hanwell says the final red flag to keep an eye out for is whether or not you sense enthusiasm and passion from the prospective boss while they are interviewing you.  “Measure this by paying attention to your feelings,” he says. “You should feel a sense of excitement when you consider working for them.  But if you feel like the boss hates his or her job and doesn’t care, leave immediately.  Chances are, the office is full of disengaged employees who are plagued by low morale.”

ABOUT THE AUTHOR

Michael Grothaus is a novelist, freelance journalist, and former screenwriter represented worldwide by The Hanbury Literary Agency.  His debut novel EPIPHANY JONES is out now from Orenda Books.

Frost Advisory #362 – The Power Of Simplicity

This may be the simplest Frost Advisory you’ve ever read.  But simplest doesn’t mean easiest.

I’ve learned that every bad radio station has three things in common:

  1. They take too long to do stuff
  2. The stuff they do isn’t very interesting or meaningful
  3. They take too long to do stuff

I reckon’ you see this played out in your radio station every day.

That meeting you just went to will inevitably result in doing more stuff.

That music meeting?  You’ll play more stuff.

That promotions meetings?  Well, you get the idea.

Our systems are set up to habitually add more stuff, but we seldom talk about taking stuff away. Like barnacles on a ship our radio station begins to slow to a one share. (That’s fewer people hearing our stuff that takes too long).

“Google, Amazon, and Apple are among the strongest brands of the last decade…  Their brand success can be directly tied to simplicity -to making life simpler for their users, that is.  They also adhere to simplicity rules to define their brand experiences.”
~Fast Company

Here’s a simple idea:

Make everything 10% shorter.

Make all talk breaks 10% shorter.  Make all promos, all liners, all promotions, all newscasts, all traffic reports 10% shorter.

Then mark on your calendar a date six months from now to do it again, because those dastardly barnacles will be back and everything will be 10% longer without anyone noticing.  Except your listeners.

Note: my last paragraph was deleted to make this Frost Advisory 10% shorter.

Tommy Kramer Tip #206 – A Sure Sign That You’re Doing It Right

There’s this dual process that goes on in every great talent’s head…

Part 1 is being right here, right in THIS MOMENT, as it pertains to Performing.

Part 2 is being right here, right in this moment, as it pertains to EDITING – “How would I edit this?  Is this the right place to get out?”

That part – the part of you that, even as you’re doing the break, is weighing and measuring “how much is too much?” – is the sense you want to develop.

You can always tell when something really worked on the air:  it doesn’t need any editing to make a promo out of it.

THAT’S when you know you’ve struck gold.

Frost Advisory #361 – All I Really Need To Know About Programming I Learned From Mom

This Mother’s Day, perhaps we can apply some lessons we’ve learned from Mom to how we program our radio stations.

Maybe Mom would have us…

Just play the music your listeners love.  Don’t play music they don’t love.

Talk to your listeners like a friend, not like a stranger.

Act like you enjoy being with your listeners.  Maybe then they’ll enjoy being with you.

Give your listeners presents and throw a party for them and have them invite all their friends.  They’ll feel special.

If you have to tell you listeners bad news, hold their hand, and tell them how sorry you are.

If you should take your listeners somewhere they’ve never been, surround them with familiar things to make them feel safe.  And don’t leave them alone.

Don’t waste your listeners’ time with things they don’t enjoy.  Get to the point, make the interruptions brief, and quickly return to the main reason they listen.

Flush.  Be vigilant about getting the bad stuff off your radio station and replacing it with good stuff.

I can’t think of anyone who loved my mother that I don’t also love.  Love what is important to your listeners.


Twitter.com/Marlins

(Inspired by the poem “All I Really Need To Know I Learned In Kindergarten” by Robert Fulghum)

Tommy Kramer Tip #205 – Make Your Other Audio Sources Worth My Time

We hear about them hundreds of times a month:

Online streaming.
Radio station smartphone apps.
Podcasts.

Let’s take a look at these, one at a time…

Have you ever LISTENED to your online streaming?  Often, it’s just awful.  And often, it’s okay quality, but crashes and goes to dead air after a few minutes.  And you can’t expect one of the multi-station streaming sites to care about your audio like you do… or like you should.

Make sure your phone app works.  TEST it.  You’d be surprised at how many don’t work well at all.  An app that fails, then requires a reset, gets ONE more try – maybe.  Then I never try it again; you had your chance.

Podcasts:  Check your audio.  “It’s only a podcast” doesn’t mean that you shouldn’t deliver a truly quality product.  People EXPECT it.

Before you plug your online streaming, your phone app, or your podcast again on the air, make sure that it works effortlessly and consistently.  If I go to it and it’s subpar, your credibility in even PROMOTING it is gone.

Frost Advisory #360 – Focus On What You Love

It’s a curious thing.

We work in a format that is inherently significant.  And yet we seem to strive to make it superficial.

Instead of being about the most important things in one’s life, we make it about songs I don’t know by artists I’ve never heard of.  We seem to brush by what our listeners already care about to focus on something they don’t care about.

Perhaps we can learn something from the richest company in the world.

Apple’s brilliant new campaign “Focus on what you love” uses Beliefs and Values to communicate a simple feature of the iPhone 7.

https://www.youtube.com/watch?v=waTteMeg4Ag

Apple gets it.

Start here.  Focus on what your listeners love.

Tommy Kramer Tip #204 – It’s Still Only About 3 Things

These past few weeks, I’ve tried to do “reset” tips – things that will get you grounded in “the firmament” of what it’s going to take in terms of technique and overall Strategy in order to fight off the inevitable technology and lifestyle changes that will challenge radio in both the present and the near future.

AM radios are already disappearing from cars.  But in a couple of years, ALL radio may be gone, replace by apps on a screen where the radio used to be.

So remember this – it’s still only about three things:

  1. Weigh in on what’s already on the listener’s mind, or…
  2. Bring to the listener’s attention something that he/she needs to know about, but may not have heard yet.  And…
  3. Do it in STYLE.  YOUR style; not anyone else’s.

If you trim your focus down to these primary goals, you really can’t go wrong.  You’ll always be relevant, and you’ll be unique.

Frost Advisory #359 – We’ve Never Done It That Way Before

They’ve been called the Seven Words of Death for any organization.

The first cousin to “We’ve never done it that way before” is “that doesn’t sound like us.”

I heard one general manager actually admit that he didn’t want to do a certain programming initiative because it would sound better than anything on his station.  Needless to say he got his wish; his station didn’t get better.

John Maxwell identified several reasons people use to resist change.  These three are the ones I encounter most at radio stations:

  • Routine makes people comfortable.  Since many people are habit prone anything that threatens their habits, they resist.
  • People are simply satisfied with the old ways and don’t want to change.
  • People resist change when they are threatened with the loss of something that is valuable to them.

It’s one thing when you see fear of change from disc jockey who is lazy and simply wants to repeat the schtick from his previous gig (and format), it’s another thing altogether when you see fear of change from the leader.

We all know of radio stations that sound basically the same as they did ten years ago, seeing their success through the rear view mirror.  They believe they are successful because of the list of things they have done..  They forget that once those things were innovative and distinctive.  They are the sitting ducks when new competition arrives.

“If you leave a white post alone it will soon be a black post.  If you particularly want it to be white you must be always painting it again; that is, you must be always having a revolution.  Briefly, if you want the old white post you must have a new white post.”
~G. K. Chesterton

Leaders, what is something your station has never done that is distinctive and would help build a bond between you and your listeners?

Go do that.

Tommy Kramer Tip #203 – Think Like A Baseball Pitcher

Last week, I did a “refresher” tip about the two most important basic ingredients – sounding real, and making sure you’re ALWAYS talking about something that’s relevant to the Listener’s life.

This time around, I want to deal with formatic basics, using a specific example: repeating things in the same ORDER over and over again.

I hear this all the time – the jock opens up with the name of the station, the artist, then the song title.  Next break, name of the station, artist, then title – just like the last break.  (This can happen with anything.  Always giving a time check or your name last, repeatedly saying “Good morning” break after break, etc.)

So here’s the deal:  You want to think like a baseball pitcher.  Never throw exactly the same pitch twice in a row.  Even if a pitcher has a 100-mile-an-hour fastball, about the second or third time he throws it at the same velocity in the same location, a major league batter is gonna send it toward the general area of Jupiter.

I DO believe that you should always say the name of the station first – it puts the “label” right out front, and you might as well get in the practice you’ll need to tell Echo or Siri to play it from now on, anyway – but even then, your inflection and pace should differ every time.  (A great way to accomplish this is to simply match the tempo or emotional vibe of the song you’re talking over or coming out of.  From there, you can change gears if you need to, but this will start you off right in the pocket.)  Then you add to that PURPOSELY switching around the order of things, or just the NUMBER of things you do, and you’ve got it.

In the bigger picture, every time you fall into habits – which will automatically take away at least a small element of surprise – you’re just treading water.  Brain mapping technology shows that even just a TINY difference makes it received as NEW information.  That’s what makes the brain NOTICE it, instead of becoming numb to it.

Frost Advisory #358 – How To Love On Your Listeners, From The Chicago Cubs

You know the story.

108 years without a World Series championship.  The lovable losers.  The “Friendly Confines” of a ballpark named after a chewing gum magnate. “Let’s Play Two” and “Holy Cow!”

When the Chicago Cubs recently received their World Series rings they did something remarkable.  Instead of inviting the typical three piece suit sponsors and local aldermen, the Cubs invited just regular ole fans to award their rings.

There was “the father whose kids all have Cub-themed names.  A cancer survivor.  A season ticket holder who saved the paper after Ernie Banks’ debut and later got him to sign it.

Calling it ‘the memory of a lifetime,’ president of baseball operations Crane Kenney said involving the fans in the ceremony was the team’s way of saying thank you for never giving up, despite the Cubs giving them ample opportunity to do so.”
~USA Today Sports

The winners were selected from more than 1,500 video nominations on Twitter using the #CubsRingBearer hashtag, which was shared more than 10,000 times overall.

How does your station make your fans feel like stars?  How do you give them an experience they’ll share with their friends?

All those times you’ve had an artist in the studio have you ever considered inviting your station’s biggest fans to sit right there next to you?  #onceinalifetime

Of those dozens of concerts your station sponsors every year, have you ever considered choosing one of your biggest fans to introduce the band?  Or to sit on stage?  Or on the front row?  Or the video board?  Or be on the post-concert show?

Have you considered inviting your most viral social media fans to join you in a pre-concert all-you-can-tweet seats so they can share about their special experience with thousands of their friends?

I reckon that 108 years of not winning gives you plenty of time to think about how to really appreciate your fans.