Tommy Kramer Tip #192 – The Relationship Between Ego And Confidence

Over the last two decades of coaching hundreds of radio stations, I’ve rarely heard this dealt with, except behind closed doors.  (Usually the GM or PD questioning me about a “difficult” talent.)

If you really want a better daypart, a raise, or even just genuine respect between yourself and your boss, it has to be earned.  Many, many times, a jock has told me that he or she would like to be given a shot at a drive-time slot or maybe being an APD.  My answer is always the same: Make yourself the best CANDIDATE for that position.

But if you drill a little deeper, you’ll see that the reason the “higher-ups” haven’t given you that opportunity is actually in the same ballpark that getting the listener to bond with you lives.

Here’s what it boils down to:

Ego without Confidence = no.
Confidence without Ego = yes.

A closer look at this:

We all have egos.  A healthy ego is fine, but DISPLAYS of ego are off-putting.

Confidence is what you want to exude.  Ego works against that.  We all follow the most confident person, but we rarely ever just follow the person with the biggest ego.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2017 by Tommy Kramer. All rights reserved.

How Leadership Is Like “Call Of Duty”

Call of Duty

“True courage is being afraid, and going ahead and doing your job anyhow, that’s what courage is.” ~Norman Schwarzkopf

The latest version of “Call Of Duty” is coming out, and you can hardly wait.  Finally, you get your copy and rush off to play.  It gets you out of the real world and into one where you have control.  Or does it?

At this point there are several things you can be assured of when the new version comes out:

  1. You’re going to get shot.  It’s a new game and you don’t know it as well as others, so it’s going to happen.  Just like in real life leadership.  Unfortunately, like COD, it’s ever evolving and becoming more difficult.  The higher you go (the difficulty settings) the more challenging it gets.  If you accept these setbacks as short term, rather than fatal, you’ll be better.
  2. It’s easier with allies.  People to watch your back and be a team of people with a common goal.  We all do better as a part of a team than we do as a leadership maverick.  That stirs emotion in the souls of those who always have to win, and thereby never learn.  They probably operate in single player mode anyway.
  3. There’s always something new.  If there weren’t new features there’d be no sales.  You’ll run into road blocks in leadership too.  You’ll encounter tough areas and new challenges on a regular basis. But players don’t give up or ignore them, they keep learning and trying until they master them.
  4. There are do-overs.  Like the game, you can try again when you have a real life setback.  It doesn’t have to be the end of your life or your career.  You may have to go back to the beginning of that scene, but with renewed information about how not to die.
  5. You’ll never be done.  After you’ve worked your way up from novice, a new version of the game comes out, and you start all over again.

Alright, let’s go play.

 

Frost Advisory #347 – Programming Lessons From The Super Bowl

Our format is either a bunch of songs that people don’t know by artists they’ve never heard of…

or…

…it is a format of songs and stories about the most important things in our lives.

The former results in a station with a one share.  The latter results in a station that is a market leader.

Seth Godin says…

“One way the tribe identifies is through the observance of a holiday, of a group custom, of the thing we all do together that proves we are in sync.  People thrive on mass celebration, but as our culture has fragmented, these universal observances are harder to find…

Halloween and the Super Bowl are the new secular holidays, the group-mania events that prove we’re able to stay in sync…

SuperBowl 51

(It’s a) chance for all of us to talk about the same thing at the same time.  This is part of what it means to belong.”

This is a part of what it means to belong.

If programmers in our format understood the power of being a part of a group talking about the same thing at the same time, our format would be transformed.

“Your customers and your employees want to feel what it feels to do what other people are doing.  Not everyone, just the people they identify with… because hanging out with people you care about (even if it’s just to eat junk food and talk about how bad the commercials are) is almost always worth doing.”

Tommy Kramer Tip #191 – Ratings: Turn the Page

By now, you’ve probably seen the latest ratings.  Often, if they’re not what we hope for, it’s easy to sink into “the sky is falling” mentality that tends to dominate the hallways when a station has a down “book.”

Yes, it does look like the political climate, the clownish debates, and the election process and aftermath hurt a lot of formats.  While many Country, A/C, CHR, and Contemporary Christian stations got slapped around a bit, the clear beneficiary was the News/Talk arena.

So what do you do now?  Here’s what I’m telling my non-News/Talk stations:

It doesn’t matter.  Turn the page.  Assume that TODAY is the day ratings start (or end).  The point is, EVERY break we do has the potential to make a listener either [1] come back or stick around for a second helping, or [2] hit another button because we didn’t give them a reason to stay.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2017 by Tommy Kramer. All rights reserved.

Living In A Bubble

“We can complain because rose bushes have thorns, or rejoice because thorn bushes have roses.”
~Abraham Lincoln

protective_bubble

I realized recently how success… or failure… can change your perspective.  But especially when you’re successful, you can begin living in a bubble.  Suddenly everything is seen through the lens of your success, which tends to lead you to see anything and everything in a way that reinforces that last success.  No need to examine alternatives or a wider perspective on the world, just where you are and where you’ve been.  It’s one of those “if I close my eyes no one can see me” strategies.

It’s calm inside the bubble because there’s never anything bigger to wrestle with. You’re the most successful person in the bubble, but it’s such a small part of the world around you.  The bubble keeps you from growing and expanding, and you don’t realize how small you seem to those outside of it.  Until one day the bubble bursts, and you feel the full force of reality.

How do you know if you’re in a bubble?  Ask yourself these questions:

  • Am I pretty much doing the same thing over and over, enjoying the celebration around me?
  • Are you doing those things with essentially the same people who, being inside the bubble with you, are the only ones who have your trust?
  • Do you fight new ideas that are nearby, but outside your sphere of influence?
  • Do you spend more time on managing to keep things outside the bubble from breaking in than you do scanning the horizon for new ideas?

Here’s a thought from the Crosby Retreat I attended in New York recently:  Somewhere someone’s planning something that will disrupt your success.  Or maybe burst your bubble.

Frost Advisory #346 – Make It Better

Recently I was with a well-known leadership guru who shared his organization’s mantra for creating a culture of excellence.  He distilled everything down to what he described as three basic ideas.

  1. Make it better
  2. Make it better
  3. Make it better

He stressed that it is more than just a pithy way of emphasizing his organization’s desire for improvement.  It was their way of empowering every person in the organization to look for tangible ways to make their part of the process, from idea to execution, better today than it was yesterday.

So, what would this look like in the key areas of programming?

Music
Make it better by only playing songs listeners love.  Weed out the so-so and ones without broad consensus.  Unfamiliar new songs must be exposed carefully and enough that listeners can become familiar with them.

Talent
Make it better by delivering what Mark Ramsey describes as “what they hired you for.”  Meet expectations. Be relevant and interesting (in that order).  Program directors can help by assessing a talent’s “batting average,” and helping them increase it over time.

Promotions
Make it better by focusing promotions on the needs and benefits of the listeners.   Ask ‘Why should they care?’  Make it better by designing in your station’s brand values.  (Of course, your station has to actually have brand values.  See Frost Advisory #238—Celebrate What You Value.)

Service Elements (such as news, weather, and traffic)
Make it better by remembering all non-music elements are an interruption and must add value to the listener’s experience.  Information is either relevant or it’s not.  As my friend Dean O’Neal says “there is nothing more irrelevant than a traffic report for traffic you’re not in.”

“When you improve a little each day, eventually big things occur. Don’t look for the quick, big improvement.  Seek the small improvement one day at a time.  That’s the only way it happens – and when it happens, it lasts.”
~Legendary coach John Wooden

*Photo from a get-together of Chick-fil-A‘s best customers at The Hatch in Atlanta to talk about how to make it better.

Tommy Kramer Tip #190 – Tying a Neat Bow Around It

There’s this virus floating around – you get to the end of a break, and instead of just getting out, you try to “tie a neat bow around it” at the end.

Don’t, please.  These “summations” sort of treat the listener like he or she is an idiot.  Always assume that the Listener is AT LEAST as smart as we are.

We’re not doing Aesop’s Fables here.  When you resort to “The moral of the story is…” that just sounds preachy; even smug.  While “Preachy & Smug” might be a great name for a morning team on a Sports station, it’s certainly NOT how a station in any other format should want to be perceived.  : -)

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2017 by Tommy Kramer. All rights reserved.

Beyond Just The Games

“Unless you are prepared to give up something valuable you will never be able to truly change at all, because you’ll be forever in the control of things you can’t give up.”
~Andy Law

Pandora-Xbox-One-WC-640x479

Pandora now has an app for the Microsoft XBOX system.

Not really earth shaking… or is it?

Gaming is huge, which draws people to XBOX, and then XBOX provides them an entrée into movies, the web, and music.

Pandora uses Kinect to allow people to listen, vote, and change songs with just a gesture.  So Pandora has now integrated themselves into yet another popular distribution channel.  Have you heard the old story about finding a parade getting in front of it?

But both may soon be rendered obsolete as Virtual Reality achieves broad acceptance over the next five years.  Change is a fact of life.

My point here is to show how unimaginative and lame most of our radio apps are.  Radio will not continue to succeed by being “good enough,” at a time when the life cycle of an app becomes shorter and shorter.  Let’s do something different that really intrigues the listener/consumer, and be prepared to understand that change is faster and more constant than ever.

Frost Advisory #345 – Our Biggest Problem Is…

We don’t strive for exceptional.

Our nature is to be ordinary.

Exceptional is “forming an exception or rare instance; unusual; extraordinary”.
~Dictionary.com

The problem with being exceptional is not that we don’t know what it is.  The problem with being exceptional is that it goes against our nature.

Our default is always playing those extra songs that our listeners don’t know and don’t love, not the discipline of just playing the ones they love and tune to us for.

Our default is always talking too much, not the precision of “just the right amount.”

Our default is always “any time, any city,” not “right here, right now.”

Our default is always fluff, not being meaningful.

Our default is always formal, not being natural and conversational.

Our default is always bland, not surprise and delight.

The trouble is…

…great radio is hard work.

The easiest thing is never the best thing.

“You get what you accept.

If we accept a high standard, we will be rewarded with results consistent with that standard.  If we accept that other people can talk over us, and detract from our message, then we will not be heard.  If we only accept a best effort, then we will receive exactly that – no less.”
~Chris Oliver

Tommy Kramer Tip #189 – Short, Longer, Longest

You should be able to do three versions of anything you need to promote:  Short, longer, and longest.

Examples:

[5 seconds]
“KBUT 94.9 window stickers are free at any Tom Thumb grocery store…”

[10 seconds]
“KBUT 94.9 stickers on your window or bumper look great, tell people what kind of music you like, and can win you cash!  Pick yours up today FREE at any Tom Thumb store.”

[20 seconds]
“KBUT 94.9 bumper stickers look great and they’re free – and just like duct tape, if you put enough of them on your car, you can actually cover up a broken window or a big dent.  And the number on each one is what we use to give out cash and prizes – like maybe even a NEW car!  So get your sticker today at any Tom Thumb grocery store, then listen for your number to be called out on the air.”

Now you probably already know that the shortest version is the hardest one to do.  But at any length, CLARITY is the key.  You can always add more word pictures, if more length will work.  But if you can’t do the super-short versions, you’re not great yet.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2017 by Tommy Kramer. All rights reserved.